Frequency Asked Questions

1. What is the shipment processing time?
All orders are processed within 3 business days.

2. What are the shipping rates and estimated delivery?
Shipping charges for your order will be calculated and displayed at checkout.

 Shipping method                       Estimated delivery time             Shipment cost    
 Standard Shipping                      3-10 business days                          Free

3. Where do you ship to?

Currently we only ship to the United States forty-eight contiguous states and Washington, DC. However, we cannot ship to P.O. boxes or military bases or diplomatic locations.

4. Do you ship internationally?

Le Joyau LLC does not ship internationally.

5. How can I contact you?

You can contact us by filling out the Contact Us form or by emailing this address: support@lejoyaustore.com

6. Where can I track my order?

Once you have placed an order and that order has been received and fulfilled, you will receive a tracking code via email and you can track your order here.

7. What is your returns and refund policy?

Please find our returns and refund policy here.